A 7-night incentive across both islands — 65 delegates, 12 countries
A global pharmaceutical company asked us to design their highest-performing year on record into a travel reward. The brief: 65 top-performing delegates from 12 countries, 7 nights, both islands, a gala dinner that would be remembered in a decade, and a 100% delegate satisfaction score.
The programme had to navigate a 5-day lead time reduction from the original brief, a venue change at 8 weeks out, and two delegates with complex accessibility requirements — all without the client seeing any of the complexity.
Challenge
Primary venue cancelled at 8 weeks -- peak season, no comparable alternatives showing availability.
KGT Solution
Direct lodge relationship secured a full buyout within 48 hours. Client was notified of a "programme enhancement." No disruption.
Challenge
Two delegates with wheelchair requirements -- Milford Sound and Blanket Bay were originally inaccessible routes.
KGT Solution
Helicopter transfers and adapted vessel access arranged. Both delegates completed the full programme without modification to their experience.
"The most cohesive, most beautiful, and most talked-about programme in our company's history. The fact that we never once saw the effort behind it is the greatest compliment I can pay."
VP Sales -- Global Pharmaceutical Company (identity withheld)