Legal
Last updated: July 2025 | Kiwi Grand Tours Ltd, Auckland, New Zealand
Kiwi Grand Tours Ltd ("KGT", "we", "us") is a licensed inbound tourism operator incorporated in New Zealand (NZBN: 942 905 284 5543). We operate as a Destination Management Company arranging travel services throughout Aotearoa New Zealand for FIT travellers, groups, and corporate clients.
A booking is confirmed only when:
Verbal agreements, email enquiries, or itinerary proposals do not constitute a confirmed booking. Prices quoted in proposals are subject to availability and may change until confirmed in writing.
Deposits: A non-refundable deposit of 25% of the total booking value is required to confirm all arrangements. The deposit amount will be stated on your booking confirmation.
Final payment: The balance is due 60 days prior to the first service date. For bookings made within 60 days of travel, full payment is required at time of confirmation.
Currency: All prices are quoted in New Zealand Dollars (NZD) unless otherwise stated in writing. Exchange rate fluctuations are the client's responsibility.
Late payment: KGT reserves the right to cancel unconfirmed bookings and release supplier space if payment is not received by the due date.
Cancellation must be made in writing to info@kiwigrandtours.co.nz. The following cancellation fees apply:
| Notice Period Before First Service | Cancellation Fee |
|---|---|
| More than 60 days | Deposit only (25%) |
| 30-60 days | 50% of total booking value |
| 14-29 days | 75% of total booking value |
| Less than 14 days | 100% of total booking value (no refund) |
| No show | 100% of total booking value (no refund) |
Certain supplier components (helicopter flights, overnight vessels, exclusive venue hire) may carry stricter cancellation terms. These will be disclosed in writing at the time of booking.
We strongly recommend travel insurance that includes cancellation cover for all clients.
Amendments to confirmed bookings may be made subject to availability and supplier terms. An amendment fee of NZD $75 per change may apply for changes made within 30 days of travel. KGT will advise any additional supplier costs at the time of the request.
While KGT takes every care to deliver confirmed programmes as planned, we reserve the right to make reasonable modifications where necessary due to:
Where KGT is required to cancel a programme in its entirety due to reasons within our control, a full refund of amounts paid will be provided. KGT is not liable for additional costs incurred by the client (e.g. flights, accommodation outside the KGT programme).
KGT is not liable for failure to perform obligations where such failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, earthquakes, volcanic events (New Zealand is seismically active), pandemic, civil unrest, strikes, or government restrictions. In such cases, KGT will endeavour to offer alternative arrangements or credit for future travel.
KGT acts as a booking agent for independent suppliers (hotels, transport operators, activity providers). Our liability is limited to the direct cost of the services booked through KGT.
KGT is not liable for:
Nothing in these terms limits liability for death or personal injury caused by KGT's negligence, or any other liability that cannot be excluded under New Zealand law.
KGT strongly recommends that all clients hold comprehensive travel insurance covering cancellation, medical expenses, evacuation, and personal liability before travel. New Zealand's Accident Compensation Corporation (ACC) provides limited cover for accidents occurring in New Zealand but does not cover medical illness or repatriation.
Clients are responsible for ensuring they hold valid travel documents, visas, and meet any health requirements for entry to New Zealand. KGT accepts no responsibility for costs arising from inadequate documentation.
KGT will endeavour to accommodate special dietary, accessibility, or other requests. These must be communicated in writing at the time of booking. We cannot guarantee fulfilment of special requests and they do not form part of the contract.
Any complaints must be raised immediately with your KGT guide or contact person so we have the opportunity to resolve them during your programme. Written complaints must be submitted within 30 days of the end of the programme. KGT will acknowledge complaints within 5 working days and respond fully within 20 working days.
Trade partners (travel agents, wholesale operators, MICE planners) booking on behalf of clients accept these terms on behalf of their clients and are jointly responsible for payment. Net rates quoted to trade partners are strictly confidential and must not be disclosed to end clients.
These Terms and Conditions are governed by the laws of New Zealand. Any dispute arising from a booking will be subject to the exclusive jurisdiction of the New Zealand courts.
For any questions regarding these terms: