This Privacy Policy explains how Kiwi Grand Tours Ltd ("we", "us", "our") collects, uses, stores and protects your personal information. We are committed to complying with the New Zealand Privacy Act 2020 and applicable international privacy standards.
1. Who We Are
Kiwi Grand Tours Ltd is a licensed inbound tourism operator (NZBN: 942 905 284 5543) based in Auckland, New Zealand. We operate kiwigrandtours.co.nz and arrange private and group tours, FIT itineraries, and MICE programmes throughout New Zealand.
2. Information We Collect
We collect personal information when you:
- Submit an enquiry through our contact form or tour enquiry popup
- Email us directly at info@kiwigrandtours.co.nz
- Contact us by phone or WhatsApp
- Register as a trade partner
The types of information we may collect include:
- Name, email address, phone number
- Company name and country of residence
- Travel dates, group size, and destination preferences
- Passport details and special requirements (once a booking is confirmed)
- Payment information (processed securely through third-party providers)
- Website usage data (via cookies and analytics -- see Section 7)
3. How We Use Your Information
We use your personal information to:
- Respond to your travel enquiry and prepare itinerary proposals
- Arrange and confirm your New Zealand travel programme
- Communicate important booking information, updates, and documentation
- Process payments and issue invoices
- Improve our website, services, and communications
- Comply with legal obligations (e.g. tax records, passenger manifests)
We will only contact you with marketing material if you have opted in. You may unsubscribe at any time by emailing us at info@kiwigrandtours.co.nz.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information. We may share your information with:
- Trusted NZ suppliers -- accommodation providers, activity operators, transport companies -- only as necessary to fulfil your booking
- Aussie Grand Tours -- our sister company in Australia, where a combined itinerary is requested
- Legal and regulatory authorities -- if required by NZ law
- Technology providers -- our website hosting (Hostinger) and email systems, under confidentiality agreements
All third parties with whom we share personal data are required to keep it confidential and use it only for the stated purpose.
5. How Long We Keep Your Information
- Enquiries that do not proceed to booking -- deleted after 12 months
- Confirmed bookings -- retained for 7 years as required by NZ tax law
- Marketing preferences -- retained until you unsubscribe
6. Your Rights Under the NZ Privacy Act 2020
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask us to delete your information (subject to legal retention obligations)
- Complain to the New Zealand Privacy Commissioner if you believe we have breached the Privacy Act
To exercise any of these rights, email us at info@kiwigrandtours.co.nz. We will respond within 20 working days as required by law.
7. Cookies and Analytics
Our website uses cookies -- small text files stored on your device -- to:
- Understand how visitors use our site (via Google Analytics 4)
- Remember your cookie consent preference
- Ensure the website functions correctly
Google Analytics data is anonymised and does not identify you personally. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.
You may decline non-essential cookies via our cookie banner. Declining analytics cookies does not affect your ability to use the website.
8. Data Security
We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. Our measures include:
- SSL/TLS encryption for all data transmitted via our website
- SMTP email encryption (TLS) for all contact form submissions
- Restricted access to personal data within our team
- Regular review of our data handling practices
No method of electronic transmission or storage is 100% secure. If you have concerns about sharing personal information electronically, you may contact us by phone.
9. International Transfers
Our primary operations are in New Zealand. If you contact us from Australia, Europe, or elsewhere, your information is stored and processed in New Zealand and through Hostinger's hosting infrastructure (European Union data centres). We take steps to ensure appropriate protections are in place.
10. Third-Party Links
Our website may contain links to third-party sites (e.g. Hobbiton, Tourism New Zealand, partner lodges). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. We encourage you to review this page periodically.
12. Contact Us
For any privacy-related questions or requests:
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.